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RETURN POLICY

EH Hassim Hardware Return/Refund Policy:

 

It is our Ultimate goal at EH Hassim Hardware, to ensure complete customer satisfaction with all purchases made in all our stores.

 

For a hassle free returns, before entering the trading area present your item to the returns desk with a VALID Proof of purchase as well as original proof of identification (ID). Please NOTE that NO returns or Refunds will be done without these documents.

 

Goods Should be in their original packaging. Free of damage and in a resalable condition (unused).

 

In a Case of defected goods – Goods will be sent back to the supplier or will be informed telephonically of such defect before a replacement or refund can be done.; Goods that are sent back to a supplier can take up-to 10 working days to revert with a reply.

 

We regret that NO returns can be made on any Electrical, Electronic Parts, Cut-to-Size items (Glass, Boards, Iron, Pipe), Special Orders, Mixed Paints and Second Grade Tiles.

 

ALL – Solar Geysers, Electric Geysers, Water Pumps, Submersible water pumps MUST be installed by a qualified plumber – Related products will only be replaced or refunded if the supplier of such, refunds or replaces. These items will be sent to the supplier and can take up-to 10 working days for the matter to be resolved or for a response to be received.

 

In case of Misuse of goods, the Factory/ supplier Guarantee/Warranty will be null-in-void.

 

What results in Misuse?

Products bought for the incorrect application or use i.e., DIY vs Heavy Duty. Industrial vs home use. Over baring the products, or using the incorrect solution/fuel/agent in the product in order for the product to operate i.e., oil vs fuel – Please ensure that all user instructions of the purchased product are followed correctly.

 

If you are not completely satisfied with your purchase you can make a return/refunds provided the above terms have been adhered/complied with to with-in 7 days of purchase.

 

©Copyright E.H. Hassim Hardware  |  2021

 

MOKOPANE

 

HEAD OFFICE

27 Nelson Mandela Drive

Tel: 015 491 2151

 

MOKOPANE PLAZA

Cnr Schoeman & De Klerk

Tel: 015 595 3995

 

POLOKWANE

 

68 Bok Street

Tel: 015 291 1130

 

SESHEGO CIRCLE

Tel: 015 495 1686

 

 

 

LEBOWAKGOMO

 

Shop No. 5, Phase 3

Lepelle Crossing Centre.

Tel: 015 495 1724